How Can Call Tracking Help To Grow Your Business?

Smiling beautiful lady working at call center with colleagues in office

The telephone is still a very powerful way to generate leads. It doesn’t matter how far we’ve come in the world of technological advances, the good old telephone is still today’s chief means of communication. That’s why it only makes sense to include your business phone number on all of your advertising sources. Whether you choose to utilize print ads, radio spots or billboards – just to name a few marketing methods – including your business phone number is a must.

But how do you know which of the above mentioned advertising methods are generating the most calls? How do you know which advertising sources you should continue to invest money in and which ones may be draining your budget without providing a return? Call tracking is the answer! This incredible service offers business owners the ability to get clearer pictures of the power of their marketing efforts.

How does call tracking help your business to save money? As we’ve alluded to, it enables business owners to make smarter decisions about their advertising choices. For example, if your call tracking efforts indicate that you are receiving 70 percent of your calls from your billboards and only 10 percent from your radio ads, you’ll be compelled to spend a lot less money on creating on-air advertisements

Essentially, call tracking removes guesswork from your daily duties as a business owner. When you’re able to determine the exact impact of your marketing efforts, you’ll be able to spend your advertising dollars a lot more wisely. The information you get from call tracking can help you to make some of the wisest money-making and money-saving decisions you’ve ever made. With it, you’ll begin to notice your phone calls becoming much more lucrative.

How does call tracking work? At SIClytics, our service is designed to measure the incoming and outgoing calls that are made using your telecom account with approved SIP vendors. The amazing system that we’ve developed focuses on analyzing conversion, compliance and functionality. Our goal is to help our customers adequately measure their returns on investment through our unique call tracking system.

How important is it to have a strong return on investment? Let’s just say that it could make or break your business! Studies have shown that businesses have been able to triple their sales within a month of using call tracking technology. In some cases, they assign unique phone numbers to different advertising sources, making it clear exactly which ones were generating the most leads.

As a result, the companies obviously made more money by focusing on their interested leads. As well, they wasted less time trying to figure out how those leads discovered the businesses they called in the first place. Call tracking technology also enables business owners to record their calls so that they can better monitor interactions between their customers and phone agents. This also works to improve customer service.

At SIClytics, we’re aware that call tracking is likely a fairly new concept to you. After all, it’s a fairly new concept to everyone! We’d be happy to discuss it with you further and explain how our unique call tracking services can better your business. For more information, please don’t hesitate to contact us at 1-877-374-6003.

5 Benefits Of Offering A Money Back Guarantee

30 days money back guarantee sign. Vector illustration

At SIClytics, we offer our customers as 30 Day Money Back Guarantee. Simply put, if you’re not completely satisfied with our services, you have the option of cancelling them within 30 days at no cost to you. It’s our way of saying “we’re willing to do what it takes to earn your trust”. The way we see it, we’re so confident in the services we offer, we aren’t afraid to give you an opportunity to try them out for free. Money back guarantees, however, do a whole lot more than just offer free trials.

Here are five benefits of offering a money back guarantee:

1. It provides excellent gauges for the quality of your services. Just how great are your services, anyway? Even if you’re already quite confident that what you offer is of top-tier quality (as we are), your money back guarantee will help you to determine just how much the general public agrees with you. The more times you are required to offer the money back guarantee to your customers, the easier it will be to determine that you need to improve your services.

2. It helps to secure customer loyalty. Gaining a customers’ trust is one thing. Securing his/her loyalty is another. When you offer a 30 Day Money Back Guarantee to a customer, you open the window for a future conversation. It’s wise to take the opportunity to contact the customer after the 30 day period is up. At this point, you will have confirmed that he/she is satisfied with your service, making it more likely that he/she will be interested in your other offerings.

3. It helps to boost sales. As made clear by our last point, a customer who doesn’t take advantage of your money back guarantee can be considered a satisfied one, at the very least. By maintaining your commitment to customer satisfaction, you lend your brand to attracting more customers. Word spreads quickly when people discover companies that they can rely on. Your guarantee is one that is bound to draw attention.

4. It encourages customers to try new things. At SIClytics, we’re well aware that our incredible call tracking technology may be new to most of our prospective clients. As a result, we know that it may take some time and experience with our services for our customers to see just how valuable they are. By offering our 30 Day Money Back Guarantee, we lift the strain that may come with the idea that money is being “wasted” on unproven technology.

5. It grows your company’s respectable reputation. At the end of the day, your money back guarantee is your promise. And keeping a promise is a trait of a trustworthy individual or company. There are bound to be cases when customers take you up on your guarantee. Following through and rightfully refunding a customer’s money is a huge declaration of your honest and dependable nature. This will serve your brand well in the long run.

At SIClytics, we offer a number of solutions that simply help to make your business better. Our Call Tracking services are designed to measure the incoming and outgoing calls that are made using your telecom account with approved SIP vendors. As a result, they help you to clearly determine the returns on investment you’re getting from your various advertising strategies. We proudly bring fortune 500 features and functions to businesses of all sizes.

Naturally, we encourage you to give them a try! As you know, there is no cost for you to try them out for 30 days. We stick by our 30 Day Money Back Guarantee. We imagine, however, that you may have a number of questions about how SIClytics’ services can specifically help your business. And we’d be only too happy to answer them. So give us a call today! Please don’t hesitate to contact us at 1-877-374-6003.

How Does Live Call Monitoring Improve Customer Service?

Smiling young African-American businessman in a call center

Being the manager of a call centre is hard work. You have a long list of employees to be responsible for and most often a very busy, noise-riddled working environment to conduct business in. Call centres can provide great results if the phone agents who are hired to work the lines are enthusiastic, motivated and well-trained about the products and services they’re offering. However, they always need your help.

No matter how talented your phone agents are, they will inevitably require a little assistance. As a call centre manager, it’s your job to ensure that your team members have received adequate training and get regular feedback. You’re no different than the coach of a team. As a leader, you need to provide motivation as well as tips and pieces of advice that speak to your expertise in your chosen industry.

This is what makes call monitoring so important. Listening in to the calls of your phone agents is definitely the best way to discover how to help them become better at their jobs. Being able to listen in and make notes of some of the missteps they may be taking will help you to guide them in new, more productive directions. Addressing such concerns as tone of voice, following the script and being able to answer questions effectively are all important.

At SIClytics, we offer a fantastic Live Call Monitoring service that allows you to monitor calls live and as they happen! As well, this great feature gives you the opportunity to jump in on the calls, if necessary. That way, you’ll be able to both train your phone agents by leading by example and avoid the potential loss of disgruntled clients all at the same time. Our Live Call Monitoring service also offers “whisper” capabilities that allow you to speak to your rep without having the customer hear you!

Let’s look at a few ways that monitoring improves customer service:

It allows you to resolve issues quicker. Think about those situations when calls need to be escalated to managers such as yourself. By listening in to the call before it get transferred to you, you’ll be able to already ascertain what the concern of the caller is. That way, you can more quickly address and resolve the issue before it gets any worse. Customers will appreciate your attention to detail and ability to provide expedient service.

It enables your staff to increase sales. When you’re able to whisper messages into the ears of your phone agents while they are on the calls with their clients, your team will be better equipped to highlight the benefits of the products and services you offer. The type of live feedback our Live Call Monitoring service allows for will help to minimize hang ups and reasons for your reps to have to call clients who wish to “think it over” back.

It helps your team members to build rapport with their clients. Being able to whisper helpful advice to your reps will simply make them better customer service representatives. In some cases, your help may mean the difference between securing a long-time customer and losing one forever. Whispering great tips will make your reps more adept at answering questions correctly. And this makes customers happy!

At SIClytics, we offer solutions that simply help to make businesses better. We know what it’s like in call centre environments. And generally speaking, call centre managers and their phone reps could use all the help they can get! Regular feedback fosters stronger phone agents and increased sales. It’s been proven. For more information about our Live Call Monitoring service, please don’t hesitate to contact us at 1-877-374-6003.

Introducing The Lead DaFeeder Dialer!

Portrait of happy smiling customer support phone operator in headset at office

At SIClytics, we firmly believe in tracking progress and measuring performance. Of course, the fact that we offer North American business owners a fantastic call tracking service encourages us to feel this way. However, it’s our history working with business owners from a wide variety of industries that has helped us to understand just how important it is continually study the successes and failures of a company.

Why should the word “failure” not scare anyone in the business world? We believe the word should be recognized as a synonym for “opportunity”. After all, what better way is there to learn than to make mistakes? Our call tracking service enables business owners to figure out where there may be opportunities to learn from certain mistakes. Investing your money into solid lead-building ventures is a huge advantage to utilizing our call tracking services.

We’re also quite proud of our Lead DaFeeder Dialer. It is especially beneficial for businesses that employ numerous representatives to work their phones. Instead of having them manually dial their customers (an archaic practice, by today’s standards), the Lead DaFeeder Dialer automatically contacts leads with the simple click of a button. This cloud-hosted service creates, assigns and distributes leads to your team, making your call centre much more efficient.

How can the Lead DaFeeder Dialer make your company more efficient? Firstly, it doesn’t just save your phone agents a lot of dialing time, it also serves as an online filing system. Each lead is saved as its own specific file that can have notes attached to it, making future calls to each lead made a lot more professional. Leads can be placed into categories so that your employees have better understandings of the business types they’re calling. Specific notes help for each of your reps to better manage each call.

That way, when a lead pops up on your agent’s screen, he or she will quickly receive any pertinent information that was received the last time the lead was called. This transitions the entire concept of cold calling into “warmer” interactions. “The last time we spoke to you, you mentioned that you were considering our services. Did you have any further questions about them that I could answer?” That’s an example of how your reps can begin future calls thanks to the information found in the Lead DaFeeder Dialer.

How have SIClytics customers taken to the Lead DaFeeder Dialer? Clients who have already taken advantage of this great service have been extremely pleased with its production-boosting results. The click-of-a-button dialing automatically increases the number of calls that call centre reps are able to make with each shift. Accurate client notes made available to staff members on-screen puts companies in much better positions to transition leads into buying customers.

Similar to our call tracking services, the Lead DaFeeder Dialer gives you the opportunity to track the success of each of your phone reps. It also helps you to properly categorize all of your leads so that you are spending more time connecting with curious prospects rather than calling disinterested individuals. The Lead DaFeeder Dialer has been widely heralded for its ability to both increase sales and customer satisfaction!

SIClytics is very proud to offer this great service as part of its long list of products and services. We imagine that you may have some questions about it. And we’d be only too happy to answer them for you. Please don’t hesitate to give us call! We can be reached at 1-877-374-6003.