Why It’s Important To Return Every Phone Call

Return every phone call. That should be a mantra of every business owner. You know the old “when opportunity knocks” adage, right? Well, not returning your phone calls is no different than ignoring a knock at the door. Not only is it considered rude (read: damaging to your company’s reputation), but it practically ensures that you’ve missed out on a business opportunity.

Keep in mind that there’s a big difference between missing a call and not returning a message. Most business owners experience busy work days that don’t allow them to grab the phone every time it rings. The majority of consumers understand this. What they can’t understand, however, is the inability of a business owner to return a message within a 24 hour period.

Never let it be lost on you that consumers know they have options.

If you can’t return a call within a timely fashion, you can be assured that the person who called you has already called someone else. This is especially important information for sole proprietors. When you are the only person working for your business, you have no other choice but to return all of your missed phone calls yourself.

Here’s the bottom line: make time to return every call! “Every time you fail to return a call, you have missed an opportunity,” declares Patricia Pollack on BizJournals.com, “It may be an opportunity to strengthen a business contact or to reinforce your marketing image or even to close a sale. Manage your time more efficiently, and make the time to return calls.”

Don’t assume your customers will call back.

Pollack goes on to note that far too many business owners work with the idea that if a call is “really important”, the customer will call back. She stresses the fact that this is definitely the wrong attitude to have.

“If a reporter calls you to get information about your new product, and you fail to promptly return that call, that reporter is not going to call again,” she writes, “If a potential client calls you to discuss retaining your services and you fail to promptly return that call, that person is not going to call again.”

Play phone tag, if necessary.

Many business owners dread the idea of having to leave messages themselves. They figure that if they don’t get in touch with the individuals who called them, they’ll be leaving messages of their own. This is a process that can go on and on depending on the availability of both parties. It’s popularly referred to as “phone tag”. Pollack’s perspective on this: So what? Play the game! It only stands to garner your company some business.

She does, however, offer some advice to help keep phone tag games to a minimum. “When you return the call and have to leave a message, give the caller a day and time when you know you will be in the office and available to answer the phone,” Pollack advises, “Give them the option of communicating by e-mail if you know that it will be difficult to connect via telephone.”

Contact SIClytics to learn about how our Missed Call Notifications services can help you to never miss out on an opportunity to follow up on a missed call! Call us at 1-877-374-6003 or email us at sales@SIClytics.com.

Tracking Calls With SIClytics Gives You More Bang For Your Buck!

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There are businesses all over North America that use the telephone to conduct their day-to-day operations. Of course, you could argue that all businesses use telephones, but there are many that specifically utilize this ever-necessary technology to build their brands. Both small businesses and large corporations that operate call centre facilities are especially aware of the power of the telephone and just how much business it can generate.

It’s important to be able to determine exactly what type of return on investment your company receives from its advertising campaigns. And with the help of SIClytics, you’ll be given the opportunity to pinpoint the reasons for your success. So, it is with great pleasure that we launch our new company, its website and this very blog! We trust that, in tandem, they will all provide you with a great new perspective of your company’s future.

What does SIClytics do exactly? SIClytics is designed to measure the incoming and outgoing calls that are made using your telecom account with approved SIP vendors. We have developed a robust system that focuses on analyzing conversion, compliance and functionality. The goal of SIClytics is to bring fortune 500 features and functions to small to medium sized businesses. In short, our call tracking services help to adequately measure your return on investment!

But what makes SIClytics the best in the business? We provide a wide array of services that track and record all of your inbound calls to discover which of your ad campaigns are generating the most leads. Our services help you to determine which ads generate the most quality leads and which ones don’t. This can do a lot to save you money as it will give you the leverage to renegotiate rates with advertisers if their efforts are under-producing.

How do our services help you to make the most of the leads that you get? Our Live Call Monitoring services allow call centre managers to instantly listen in to calls as they are happening. It allows them to whisper helpful information to their phone agents – coaching them while they are on their calls without the callers hearing. This improves overall performance in the call centre. This feature also provides managers with the option of jumping on calls to handle customer complaints.

We also offer Lead DaFeeder services which create, assign and distribute lead campaigns to your team. That way, there is no time wasted on having your phone agents manually dial phone numbers. This awesome cloud-based system automatically loads leads that are dialed with the simple click of a button. The technology allows for accurate note keeping and account maintenance to enhance the customer service experience on future calls.

What is SIClytics’ specialty? Arguably, we are best known for our Call Reports & Analytics. We offer in-depth graphs, charts and reports of your incoming calls. This helps you to measure how many phone calls you’re receiving based on your online and offline marketing campaigns. Not to mention, our Missed Call Notifications ensure that you never again miss out on an opportunity to follow up on a missed call.

Working with SIClytics means that you’ll be making the most of your advertising dollars and maximizing your potential to turn your inbound calls into happy customers. And we’ve made signing up with our company a risk-free experience. If you’re not completely satisfied with our services, you can cancel within 30 days thanks to our 30 Day Money-back Guarantee! What have you got to lose?

For more information, please don’t hesitate to contact us at 1-877-374-6003.

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