3 Steps To Bettering Your Business In 2017

Progress Arrow in New 2017 Year Sign on a white background. 3d Rendering
2017 is almost here! But before we officially offer you our best wishes, we thought it wise to offer some suggestions about how you can truly have a happy new year. Running a call centre is no easy feat. Each and every day, you have many responsibilities that involve motivating your team of phone agents to boost sales and elevate customer satisfaction. But, you also have to work to ensure that your company is making the most out of its advertising dollars.

Is there a way you can improve upon all of that in the new year? Here are three steps to bettering your business in 2017:

1. Focus more strongly on ROI. Making the most out of your advertising dollars means having a strong handle on which of your marketing methods are driving the most calls to your centre. Is it your billboards? Your flyers? Your radio spots? Your magazine ads? Your website banners? Your social media interactions? Your television commercials? If you’re investing in any or all of the above mentioned methods, you may not be sure which is the most successful.

At SIClytics, we offer Call Reports & Analytics that come complete with depth graphs, charting and reports of your incoming calls. With our services, you’ll be able to determine which of your advertising methods are bringing in the most business to your company. That way, you can focus your energies (and marketing budgets) on the advertising avenues that are the most successful. This will improve your returns on your investments.

2. Provide better feedback to your phone agents. No call centre can be successful without a manager who is regularly providing his/her team members with feedback. This is because call centres are working environments that require high energy and regular sources of motivation. A happy staff is a productive staff. So providing positive reinforcements will go a long way in helping to generate sales.

Of course, providing helpful tips and advice is also necessary so that your team members learn from their mistakes and regularly improve upon their performances. SIClytics’ Live Call Monitoring services provide you with the tools to be an expert feedback giver. With them, you can instantly listen in to calls live and as they happen. You may also whisper information to your agents without the other parties hearing, or even barge in on the calls to take them over when absolutely necessary.

3. Take advantage of modern technology. Gone are the days when phone agents needed to manually dial the phone numbers of their leads. Also gone are the days when phone agents needed to write down information on pieces of paper in hopes of keeping neat and accurate files for their clients. Today, web-based technology allows for click-of-a-button dialing and the ability to maintain client files online.

SIClytic’s Lead DaFeeder doesn’t just allow your team members to easily dial their leads, but it also allows them to keep accurate notes within files for each of their clients. As well, the campaigns loaded into the system – by you – help for your phone agents to focus on particular industries in specific locations at the right times of the day. Calling a restaurant during the busy lunch hour, for example, can be avoided by having such leads placed into campaigns that are loaded for contact during later hours.

All of the above mentioned services are available to you in order to help make 2017 your most successful year yet! For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

Happy New Year!

Tracking Calls With SIClytics Gives You More Bang For Your Buck!

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There are businesses all over North America that use the telephone to conduct their day-to-day operations. Of course, you could argue that all businesses use telephones, but there are many that specifically utilize this ever-necessary technology to build their brands. Both small businesses and large corporations that operate call centre facilities are especially aware of the power of the telephone and just how much business it can generate.

It’s important to be able to determine exactly what type of return on investment your company receives from its advertising campaigns. And with the help of SIClytics, you’ll be given the opportunity to pinpoint the reasons for your success. So, it is with great pleasure that we launch our new company, its website and this very blog! We trust that, in tandem, they will all provide you with a great new perspective of your company’s future.

What does SIClytics do exactly? SIClytics is designed to measure the incoming and outgoing calls that are made using your telecom account with approved SIP vendors. We have developed a robust system that focuses on analyzing conversion, compliance and functionality. The goal of SIClytics is to bring fortune 500 features and functions to small to medium sized businesses. In short, our call tracking services help to adequately measure your return on investment!

But what makes SIClytics the best in the business? We provide a wide array of services that track and record all of your inbound calls to discover which of your ad campaigns are generating the most leads. Our services help you to determine which ads generate the most quality leads and which ones don’t. This can do a lot to save you money as it will give you the leverage to renegotiate rates with advertisers if their efforts are under-producing.

How do our services help you to make the most of the leads that you get? Our Live Call Monitoring services allow call centre managers to instantly listen in to calls as they are happening. It allows them to whisper helpful information to their phone agents – coaching them while they are on their calls without the callers hearing. This improves overall performance in the call centre. This feature also provides managers with the option of jumping on calls to handle customer complaints.

We also offer Lead DaFeeder services which create, assign and distribute lead campaigns to your team. That way, there is no time wasted on having your phone agents manually dial phone numbers. This awesome cloud-based system automatically loads leads that are dialed with the simple click of a button. The technology allows for accurate note keeping and account maintenance to enhance the customer service experience on future calls.

What is SIClytics’ specialty? Arguably, we are best known for our Call Reports & Analytics. We offer in-depth graphs, charts and reports of your incoming calls. This helps you to measure how many phone calls you’re receiving based on your online and offline marketing campaigns. Not to mention, our Missed Call Notifications ensure that you never again miss out on an opportunity to follow up on a missed call.

Working with SIClytics means that you’ll be making the most of your advertising dollars and maximizing your potential to turn your inbound calls into happy customers. And we’ve made signing up with our company a risk-free experience. If you’re not completely satisfied with our services, you can cancel within 30 days thanks to our 30 Day Money-back Guarantee! What have you got to lose?

For more information, please don’t hesitate to contact us at 1-877-374-6003.

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