5 Integral Techniques Top Phone Agents Use To Make Customers Happy


Conducting business over the phone requires special skills. Individuals who know how to manipulate their tones of voice while providing accurate information make up the most skilful of phone agents. Of course, there are many other tricks to the trade that a talented phone agent must have. But there are some integral techniques that every single person who works on the phone must use if they wish to make their customers happy.

Here are five:

1. Paying attention to detail.

This truly is a skill. It’s requires a lot more than simply listening. It involves a keen sense for what your customers need and want. Someone who has experience on the phone often gets a good understanding for how to interact with customers based on his/her previous interactions with like-minded clients. Picking up on certain patterns and habits enable the best phone reps to anticipate requests and appropriately manage concerns.

2. Displaying empathy.

The best phone reps never forget that they are dealing with other human beings on the phone – not numbers, not dollar signs, not opportunities-for-bonuses – human beings. As a result, they engage in meaningful conversations that add to the overall customer experience. They also express concern and sympathy if their clients are going through tough times. This relationship-building skill goes a long way in keeping customers happy.

3. Owning up to mistakes.

Talented phone agents make clear that they too are human. And, as we all know, humans make mistakes. Owning up to them makes all the difference in the world in the making-customers-happy game. Making excuses and avoiding responsibility is a great way to turn customers off. The best phone reps know exactly how to apologize and make up for errors. That way, they both maintain and grow their lists of happy clients.

4. Going above and beyond the call of duty.

Customers appreciate receiving those “little something extras”. Sometimes, the smallest gestures and have the biggest impacts. Going the extra mile for a customer can be as simple as wishing “good luck” when knowing a client has an important event up ahead. It can also take the form of a money-saving gesture such as the offering of free shipping or a freebie in a forthcoming delivery.

5. Under-promising.

Smart phone reps know never to dig themselves into holes by offering things they can’t guarantee. Take, for example, the date by which a shipment is supposed to arrive. Talented agents, who know that the product will be there by Friday, tell their customers that it will arrive “by early next week”. When the product comes “early”, the customer is pleasantly surprised and generally happy to have entrusted the business that sent it.

At SIClytics, we know how important it is for call centre managers, all across Canada, to employ the strongest of phone agents at their companies. As a result, we offer innovative services that enable them to monitor performance and track the results of their reps. Those services include Live Call Monitoring and Telemarketing Reporting. For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

Why Is It So Important To Follow Up With Your Customers?


The follow up call – it’s the ultimate signifier that you don’t take your customers for granted. It’s important to remember that even when you believe you have provided the ultimate customer experience to someone, it doesn’t end with the completion of the transaction. Following up with that person shows that you care, not just about making sales, but about continuing a relationship. It’s an important business practice that all businesses should implement.

What is an immediate benefit to making follow up calls?

Well, firstly they build trust between you and your clients. Following up to make sure that everything is going well with your customers communicates that you care about people’s long-term satisfaction. A follow up call, it should be noted, shouldn’t necessarily be about selling another product or service. It’s a check-in to see that the already-sold product or service is providing the happiness you intended.

“When engaged in the initial selling process, your sales people should enthusiastically support your customer and let him know the purchase was in his best interests,” says Linda Ray on Chron.com, “If that was true, then the enthusiasm shouldn’t wane. Instead, your salespeople should continue to support his decision and strengthen his resolve that he made the right decision. When you don’t have anything further to gain after you’ve made the sale, the customer trusts that you were telling the truth when you encouraged the purchase.”

How will making follow up calls increase the size of your customer base?

Engaging with your customers through follow up calls will inspire them to become and remain loyal supporters of your brand. It is also very likely to lead to referrals. It’s pretty hard to argue that referrals are among the best possible ways to attract new customers. A recommendation from a happy customer is more impactful than any television commercial. And follow up calls often make for happy customers.

According to U.K.-based Kinetic Business Marketing, “the better your after sale services are the more likely it is that your clients will recommend you to their associates. This is crucial for building a good reputation among your clients and helps you stand out from your competitors. No one wants to but from people that ‘Sell and Run’ so take the time to follow-up with existing clients and they might start pointing people in your direction.”

How do follow up calls help to boost sales?

People like feeling appreciated and valued by the companies they do business with. When you keep in touch with customers to make sure that they’re happy, they will be a lot more likely to like you. And simply put, consumers make purchases from businesses that they like. Ray affirms this as a major advantage gained by businesses that make follow up calls.

“Customers are far more likely to purchase from someone they trust who acknowledges their patronage and provides excellent customer service,” she writes, “Once your salespeople build a trusting relationship, they should ask for referrals…Set a schedule for your salespeople to contact former clients on a regular basis to keep your business’s name in front of them and build on that goodwill they started with the initial follow-up call.”

It should be noted that one of the most important follow up calls you can make are ones that are returns of messages. When you miss calls, it’s vitally important to make call backs in order to assure your customers that they are not being neglected or overlooked. At SIClytics, our services include Missed Call Notifications that help business owners to never miss out on opportunities to follow up on missed calls.

For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

3 New Year’s Resolutions To Make For Your Call Centre

Business people with headsets using computers in office
With a new year almost here, most business owners are considering ways in which they can improve their companies. Yes, it’s New Year’s Resolutions time! No matter the industry you’re in, you’re bound to want to increase profits and drive up customer satisfaction. Of course, that includes call centre businesses who know – arguably more than anyone else – what it means to focus on driving both sales and customer satisfaction.

Here are three New Year’s Resolutions to make for your call centre:

1. I’m going to publicly acknowledge my staff members more often. Please, don’t ever underestimate the power of employee morale. Injecting energy and enthusiasm into your phone agents should be something you do on a daily basis. Perhaps, you missed out on doing that in 2016. When the calendar flips over, it will be time to – likewise – turn over a new leaf.

Acknowledge the great work done by your staff at your meetings and reward those who perform at high levels. This will encourage other members of your staff to follow suit and work harder in order to achieve the same accolades. In many cases, it will be wise to offer bonuses and incentives to your top performers. But, most often, a pat on the back and a genuine show of appreciation will go a long way in keeping your phone agents motivated to perform at their best.

2. I will offer feedback more regularly to my phone agents. The SIClytics Blog has very often championed the need for call centre managers to provide helpful feedback to their staff members. Remember that “helpful” feedback can be either positive or negative. Constructive criticism, advice and helpful tips will always be necessary in the call centre environment. Phone agents often need assistance in order to continually get better at their jobs.

What call centre managers know better than most team leaders in other business types is that monotony can really wear on people. Sales agents who constantly hear objections need reminders that things will eventually pan out. By learning new ways to overcome objections more effectively, answer questions more concisely and handle customer complaints more calmly, your team members will be become more confident and therefore more productive.

3. I will supply my team with the best tools to do their jobs effectively. In many cases, a phone agent can only perform as well as the technology that he/she uses allows him/her. Are you still using age old telephone equipment and having your staff members manually dial their leads? Are you still recording your calls and listening to them after your phone agents have ended them? Perhaps, it’s time to invest in new phone equipment and phone services.

“The customer service agent is the essential starting point of a chain reaction that will determine how effectively the company will compete, grow or retain revenues, build customer loyalty, and keep existing customers in order to survive,” says Guy Tweedale on CallCentreHelper.com, “It is important that these agents are given the tools necessary to enable them to deal with your customers.”

At SIClytics, we’re happy to help you realize each of these New Year’s Resolutions. We offer a fantastic Live Call Monitoring service that allows you to listen in to live calls and whisper feedback to your phone agents while they are on them. As well, we offer Lead DaFeeder which enables you to create, assign and distribute lead campaigns to your team using a web-based system that also allows for one-click dialing.

For more information about these and any other service that we offer, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com. Happy holidays!

How Can You Make Life Easier At Your Call Centre?

Attractive young woman in suit sitting at call center office and working.
There’s no question that this is the busiest time of year for most businesses across Canada. As a result, it’s quite likely that the call volumes at your call centre have picked up. Needless to say, this can be stressful for your phone agents. Whether they are performing outbound calls or receiving inbound calls, it’s quite likely they are busier than ever. As a call centre manager, it’s your job to help your team to not lose its energy or slack on its dedication to excellent customer service.

What can you do to make life at your call centre easier? Start off with stepping up your feedback sessions. Always keep in mind that feedback is necessary for call centre agents. And we definitely mean both the good and bad kind. There really is no bad kind of feedback though. Constructive criticism and words of advice are important so that your agents can learn from their mistakes to become stronger at their jobs. However, you always want to offer words of appreciation for jobs well done.

Both types of feedback are needed to keep confidence levels high and performances at their best. The holidays are exciting times, but they can be stressful as well. With high call volumes, members of your staff can feel overwhelmed. When they get inundated with what feels like too many calls, it can impact their days in negative ways. People need breaks. Take your team members off of the phones for just a few minutes each day to provide them with some extra motivation.

How important are team meetings in the morning? During this time of year, those morning meetings are more important than ever. It’s wise to keep the moods of your staff members as positive as possible. The holiday spirit is something you need to inject in each member so that they are encouraged to do the same when they’re on the phone. The key to securing customer satisfaction is having the same type of high quality customer service every time your customers call.

It shouldn’t matter who your customers speak to, the type of customer service being received should be at the same high level. Morning meetings help to get everyone on the same page. Encourage your agents to share their concerns, ask questions and even offer up their own tips and advice. The more you encourage teamwork and team building in the morning, the easier everyone’s days should be.

How important is it to utilize modern calling technology? It should come as no surprise to you that, at SIClytics, we believe that the software you use to make your phone calls is of paramount importance to the success of your call centre. We offer a fantastic service known as Lead DaFeeder. It’s an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

Lead DaFeeder rethinks how web-based technology can help small and medium-sized businesses manage their telemarketing, customer acquisition and political survey strategies. It delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance.

For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

The Importance Of Focusing On Customer Satisfaction

Confident smiling businessman having a phone call on his smart phone
It should sound like a “no brainer” to even suggest that focusing on customer satisfaction is the most important aspect of any business. But not all business owners think alike. There are those that believe that sales are king. As long as product is being shipped out the door, then all is well. However, great products alone don’t always necessarily lead to customer satisfaction. Consumers require an enjoyment of their interactions with the companies they support.

This is especially true during the busy holiday shopping season when customers are regularly making calls to businesses to inquire about the various products they wish to buy as holiday gifts. Questions about delivery dates, return policies and number of items in stock are abound. If you run a business where over-the-phone customer service is performed, it’s of vital importance that customer satisfaction be your focus.

How does a focus on customer satisfaction promote loyalty? Well, let’s consider the fact that the items you are offering the general public may be available from a number of other businesses. If that’s the case, what is separating you from your competition? Sure, you may offer a “higher quality” option. But if the interactions with your customers don’t outshine those made between your competitors and members of your target audience, you may stand to lose customers.

“Customer satisfaction is a gateway to earning loyalty,” says InfinitContact.com, “Measuring customer satisfaction and loyalty are like comparing apples to oranges because the former is a function of attitude while the latter goes much deeper. Loyalty is a belief that was formed from having a customer encounter good experiences from your brand. Ensuring that a client is satisfied with every point of interaction is a process that leads to loyalty down the road.”

How does a focus on customer satisfaction prevent customers from leaving you? As mentioned earlier, consumers cherish their experiences with the companies they do business with. It’s important for people to feel valued and appreciated when they spend their money. If you’re under the impression that good prices are the best ways to keep customers, you’re mistaken. Signs of respect and gratitude go a long way in holding on to your supporters.

“The main reason for attrition is not changes in your price points, but bad customer service experience,” InfinitContact.com informs us, “The good news here is that as long as you pay attention to your customer’s needs and continue to ‘wow’ them by exceeding their expectations, it’s easier to justify price increases when the time comes.”

How does a focus on customer satisfaction grow your company’s reputation? Never forget the power of word-of-mouth promotion. Disgruntled customers are quick to spread the word about how badly they’ve been treated. And with social media being such powerful forces these days, word can spread quicker than ever! As InfinitContact.com points out, “negative word of mouth can be a death knell to a company, especially in today’s wired and interconnected world. It’s so much easier to spread negative reviews on various platforms.”

At SIClytics, we offer business owners who run call centre environments a fascinating Live Call Monitoring service that allows them to keep on top of the performances of their phone agents. If you’re focused on customer satisfaction – as you should be – this service will greatly assist you in your ability to provide feedback to your phone agents so that they maintain the same focus.

For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

3 Ways To Keep Your Phone Reps Motivated During The Holiday Season

Customer service operator on Christmas back with present
We only have a week left in November. Unbelievably, the holiday season is practically here! In the business world, the holiday season is already here, as stores all over Canada are welcoming larger numbers of customers every day. This will be especially true in a couple of days when Black Friday takes over the nation. The needs of shoppers to get their hands on highly-sought after items at significantly reduced prices are never greater than on this day.

Your customer service representatives will likely be experiencing an increase in call volume as well. Whether their job is to make outgoing calls or to take incoming calls, the next several weeks will be among their busiest of the year. Is there a reason to have them step up their customer service skills during the holiday season? You bet there is! Arguably, there’s no better time to keep your team of phone agents motivated than right now.

Here are three ways to keep your phone reps motivated during the holiday season:

1. Encourage teamwork. As a business owner and/or call centre manager, it is your job to lead. But you won’t always be available throughout the entire work day to provide leadership to your team. It’s important, therefore, to encourage the leaders on your staff to be there for its other members when help is needed. Developing and nurturing a team comprised of individuals who feel that they can depend on each other will help for their interactions with your customers to be a lot stronger.

According to Shauna Geraghty on TalkDesk.com, this is especially true during the holidays. “Sometimes, resolving customer support issues over the holidays requires a team approach,” she writes, “When agents need a little help from their colleagues, encourage them to use call conferencing and warm transfers. Doing so will ensure that holiday callers aren’t blindly transferred from agent to agent and will reduce call duration – both of which will increase customer satisfaction.”

2. Have team meetings in the morning. Beginning each work day with a team meeting should be commonplace in your call centre. But during the busy holiday season, it will be especially important to inject some holiday cheer into your phone agents each morning. Not only will they need the additional motivation to get through their busy days, but you’ll want them to pass along that cheer to your callers in order to secure customer satisfaction.

On his customer service blog, customer service expert, Shep Hyken champions the practice of morning meetings during the holiday season. “If ever there was a time for a team meeting before you opened every day, this is the time,” he insists, “Get employees excited about the prospect of breaking sales numbers, but delivering great service along the way. Talk about what happened the day before and plan to repeat the good and avoid the bad.”

3. Offer regular feedback. As mentioned earlier, your team needs you. When you offer encouraging words of support, it can go a long way in keeping your team motivated even throughout the busiest work days of the year. However, you’ll also need to provide constructive criticism when necessary to strengthen the team in areas where they need help. At SIClytics, we offer the perfect tools to help you to provide feedback!

Our Live Call Monitoring services allow you to instantly listen in to live calls, giving you the option to either whisper information to your phone agents without the other parties hearing or barge into the live calls to take them over when they need to be escalated. For more information about our Live Call Monitoring services, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

Why Is It So Important To Call Your Customers Back?

Poritrait of a beautiful woman showing sign to call me isolated on a white background

They say that communication is the most important element of any strong relationship. And who are we to argue with whoever “they” is? It’s true. Keeping the lines of communication open between any two parties helps for the relationship to grow, develop and strengthen. All business owners are very well aware of this. And this is why well-followed customer service regimens are integral to the success of any business.

Another thing that “they” often say is that the smallest things can make the biggest differences. And when it comes to returning phone calls, this adage couldn’t be more accurate. It may seem like a “small thing” to return a phone call, but you may be surprised to know how many business owners forget to do so. Making a customer feel neglected is a great way to lose his/her loyalty for good.

Why is it so important to return customers’ phone calls? Well, let’s remember that without your customers, you don’t have a business. Now yes, the internet allows for many other modes of communication. However, when a call is placed to your business and a message is left, you want to make sure that the message is returned using the same means that it was left for you. Customers appreciate this type of reciprocity.

However, when you neglect to return those calls, customers feel as if they are not being regarded as important. Knowing that there is competition out there, they will be very quick to dial other numbers to give someone else their business. Don’t think for a second that a missed call is one of those “small things”. Returning a call is big opportunity for you to secure the loyalty of a customer. Not returning a call can help you lose a customer for good.

Conversational.com reveals some statistics that prove this. “Caller satisfaction has been studied over the years to help business owners understand the needs of their customer base,” reads the site, “It turns out that around 78% of new customers that aren’t contacted after leaving a message will end up going with an alternative company…94% of new customers whose calls weren’t answered would simply go with another company.”

How can you retain customers whose calls don’t get answered? Well, most consumers understand that there will be times when messages need to be left. The key to keeping those customers is giving them assurances about when their calls will be returned. It’s important to have outgoing voice greetings that explain the reason behind your unavailability and the time frame that the call will be returned.

On CallCentreHelper.com, Richard Farrell explains that “if call-backs can’t be handled in an acceptable time, the call-back offer should be removed. Once a realistic estimated wait time is played to a customer and a call-back offered within an acceptable time scale, the call should be routed to an automated system to capture call-back details, thus leaving all agents to handle customer calls.”

At SIClytics, we offer a wide variety of services that help for your call centre business to function at high levels. Among them is our Missed Call Notifications service that helps you to never miss out on an opportunity to follow up on a missed call. For more information about this and any other of our services, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

Proper On-Hold Procedures Spare Customers From Wasted Time

Smiling businessman put on hold in his office

People hate waiting. It’s just one of those facts of life. With the holiday shopping season now upon us, you’ll begin to notice this a lot more. Frustration will build as shoppers look for unavailable parking spots. Agitation will climb as those same shoppers wait in line to pay for their purchases after finally making their way to the items they were looking for. And let’s not forget the massive increase in customer service requirements that will come with the upcoming holiday shopping rush.

As an owner or manager of a business that employs customer service representatives, it’s pretty important to impart on your team of phone agents that people hate waiting. As a result, your employees should endeavour to service their callers as expeditiously as possible. Now, by no means does this mean that calls should be rushed. It means that as little of your callers’ time should be wasted as possible.

How can you ensure that your callers don’t feel that their time is being wasted? A huge part of that will involve your on-hold methods. There’s bound to be numerous occasions when your phone agents will have to place their callers on hold while they complete important tasks. And, for many people, being put on hold is a waste of time. Making callers feel as if their time is not being wasted will have a lot to do with how they’re placed on hold.

What is the proper way to place someone on hold? Firstly, it’s all about asking. Instead of informing a caller that a hold is necessary, be sure to ask if it’s okay. “May I place you on hold for a minute or two while I locate that information for you?” is an ideal approach. You’ll notice that this approach also includes a time frame. This is of vital importance. Letting your caller know how long he/she will be on hold will help to stave off impatience.

If your time frame is being approached and you’ve not yet completed your task, it’s best to go back on the line to ensure that the caller is aware that you’re still working on his/her request. Offer a new time frame – keeping it short – to put the caller’s mind at ease about how long of a wait will have to be endured. It’s also a good idea to provide a quick explanation of why more time is needed.

When returning from the hold, it’s also important to thank the caller for his/her patience. An apology can also go a long way. “Thank you so much for holding for me, I’m sorry to have kept you waiting” is an excellent approach to re-starting your conversation. A key to not letting a person think that his/her time was wasted is to declare how valuable the time spent on hold was. But it’s also wise to acknowledge that it may have been an inconvenience.

What are some on-hold no-no’s? Beware of interrupting. No matter how pressing an issue is, you don’t want to annoy or anger your caller. Be sure to wait for a break in the conversation before you initiate the on-hold process. As well, there may be instances when placing a customer on hold won’t allow you the time necessary to complete a task. Instead, a call back may be necessary. Be sure to call your customer back as soon as possible. Don’t expect him/her to call you back.

At SIClytics, we offer Live Call Monitoring services so that you can hear for yourself just how well your phone agents are doing at putting their customers on hold. The service enables you to both listen to calls live and jump in on the calls, if necessary. For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

The Importance Of Being Accessible To Your Customers

bright picture of friendly female helpline operator

Just how important is it to be accessible to your customers? Well, to answer that question, you may want to ask yourself how important it is to you to immediately get in touch with people you need to speak to. It’s a pretty big deal, isn’t it? Especially in today’s world where people are so used to getting what they want when they want it (see: Googling information over going to the library for a book), being accessible is a huge plus.

You see, your customers need to live with a confidence that you can be depended on. It’s important that they can have their questions answered quickly and their problems resolved without the need for added stress. And although there will likely always be a need for answering services that allow callers to leave voicemails, you’ll want to put in your best efforts to resolve customer queries at the first points of contact.

How can accessibility define the customer experience? “I never have to wait to speak to anyone when I call (your business name here)!” Exclamations like these are what you truly want for your business to inspire. Customers place a lot of value on being able to speak to live representatives every time they call companies they do business with. And many of them want to ensure that they speak to live representatives even when they don’t choose the telephone as their mode of communication.

We’re talking about “live chat” features which are becoming more and more prominent on various company websites. Naturally, SIClytics has a “live chat” feature of its own. To get in touch with one of our live representatives during business hours, simply click on the green icon in the lower right corner of our website. You’ll notice an indication that we are “online” when someone is available to speak with you.

After clicking on the icon, you will receive the following message: “We are live and ready to chat with you now. Say something to start a live chat.” Simply type in your message, press enter and you will immediately be on your way to receiving the customer service you request. Live chat features have revolutionized the way that people receive customer service. There once was a time when customers would only be able to get help face-to-face, over the phone and through the mail!

But what is the preferred method of receiving customer service today? Countless studies have shown that people prefer speaking with live human beings to get the customer service they covet. Whether it’s over the phone or through a live chat, immediate customer service is the most pleasing. However, research tends to find that getting a live human voice on the phone is most appreciated.

What happens when it is outside of business hours and no live representatives are available? It’s of extreme importance that you implement a sound phone call returning policy. At SIClytics, our services include Missed Call Notifications which help our customers to never miss out on opportunities to follow up on missed calls. That way, even when people have to leave messages for you, they are not made to feel that you aren’t easily accessible!

For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.

The Importance Of Promptly Returning All Of Your Phone Calls

Smiling businessman having a dialogue on the phone

Sometimes, the smallest little things can have the biggest impacts. For example, you may think that not returning a phone call promptly isn’t all that big a deal. “I’ll get to it eventually” is a thought that has likely run through many a mind of the young entrepreneur. However, placing little importance on the necessity to quickly return phone calls can have massive repercussions for your business.

Why is it so important to return phone calls promptly? Firstly, and most obviously, it gives a bad impression of your business. The impression is that it cannot be relied upon to provide expedient service. In today’s world, people expect things fast. Consider the fact that just about any individual with a smartphone can Google a question and have it answered within seconds. This is what you’re competing with.

When you neglect to return important messages shortly after receiving them, you give your clients and prospective customers reasons to seek assistance elsewhere. Chances are that they will receive speedy service from other businesses. Unfortunately, not everyone is adept at returning messages quickly. And this is why it’s important to understand just how imperative it is to your company’s bottom line.

How can taking too long to return messages cost your company money? As we alluded to before, customers have options. A simple Google search for businesses in your industry will often generate quite the list. It’s of vital importance that you’re able to make excellent impressions on first-time callers so they don’t choose your competition over you. Naturally, your busy schedule won’t always allow to answer all of your calls. But the quicker you get to responding to the messages left for you, the better impression you will give.

Returning calls quickly shows that you are dependable. It also shows that you are accountable for the promises you make. Consider the instances when you have already spoken to customers about particular requests and have agreed to call them back when those requests have been met. It should go without saying that people don’t like waiting. So remember that while you’re working, your customers are waiting.

For most consumers, the length of time you take to call them back after their last conversations with you can mean the difference between them working with you again or not. A reputation of being unreliable may be unfairly placed upon you. And it would all be because you took too long to call your customer back. But what constitutes “taking too long”? That’s up to you and your customers. Be sure to establish an expected time when you plan on returning their calls.

How can you ease the minds of customers who are waiting on returned calls? Be sure to leave detailed information in your outgoing phone greeting. For example, if you’re going to be out of the office for an entire day, be sure to inform your callers of that so they understand that you may not return their calls until the next day. If you are speaking to a customer live, be sure to provide them with a date and time when they will hear back from you. And be sure to stick to it!

At SIClytics, we’re very well aware of the importance of promptly returning phone calls for all business owners. For this reason, we have introduced our Missed Call Notifications services to help busy entrepreneurs never miss out on opportunities to follow up on their missed calls. After all, the first step to being able to return phone calls promptly is to know that they were missed in the first place!

For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.