Making The Case For Doing Away With Manual Dialing

There are many members of the SIClytics team who have extensive experience in call centre environments. They can recall the days when they’d show up for work, sit at their cubicles and have to sift through piles of paper in order to locate the contact information for all of the leads they would end up calling within the day. Needless to say, it was quite the time-wasting practice.

Manual dialing is now a thing of the past. Or, at least, it should be. Making your phone agents look through printed sheets of phone numbers is not only a waste of time but – you guessed it – a waste of money. We’re not just talking about saving paper here. We’re talking about the fact that you stand to get much more productive work days out of your employees when you invest in an automatic dialing system for your call centre.

Why use an automatic dialer?

Automatic dialers help your phone agents to spend a lot more time talking to leads and a lot less time trying to locate their phone numbers. Consider the amount of time it takes to review paper records, select a lead, find the lead’s phone number, dial the number and then document what happened on the call using handwritten notes. Manual dialing forces agents to spend a lot of time off of the phone.

“Manual dialing tends to be time-consuming and wasteful of contact centre efforts,” writes Madeleine Coe on Wired.com, “With each manual call, the agent has to get the number, physically dial it, and then wait for the person on the other line to pick up. It means your contact centre agents waste a lot of time dealing with answering machines, wrong parties, no answers, and that horrific cacophony when they accidentally reach a fax line. Ugh. That’s a lot of time they’re not spending talking to real live customers.”

Consider the time it takes to review handwritten notes before dialing up that lead a second or third time. Today’s automatic dialers do a lot more than simply contact leads with the click of a button. They also provide online note keeping and the creation of dispositions that enable you to categorize your calls based on the responses you receive.

“Auto-dialing takes all the guesswork out of manual dialing with the automated process,” insists Coe, “Agents can get typically only 15 minutes of real talk time per hour (not including finalization and reviewing call details) with manual dialing, but auto-dialing doubles that to 30 minutes of talk time.”

At SIClytics, we offer Lead DaFeeder.

It is a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. Lead DaFeeder has revolutionized how web-based technology helps small and medium-sized businesses to manage their telemarketing, customer acquisition and political survey strategies.

It delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, Lead DaFeeder is delighting companies and employees of all sizes across a broad range of industry sectors.

For more information, please don’t hesitate to call SIClytics at 1-877-374-6003 or email us at sales@SIClytics.com.

The Many Hidden Benefits Of One-Touch Dialing

Businesswoman wearing headphones touching a symbol

The easier you’re able to make life for the members of your staff, the better your team will perform. It seems like a simple logic. But it’s not one that is implemented as often as you may think. As a result, some call centre managers experience the frustration of having teams that aren’t performing to the best of their abilities. Such call centre managers, by the way, are often the ones that have their phone agents performing manual dials to make their calls.

By today’s standards, that is an archaic practice. There are many reasons why your phone agents shouldn’t be manually dialing phone numbers that they’re reading off sheets of paper. The first, and perhaps most obvious, is the time that it takes to punch in each and every digit. Consider the fact that each Canadian phone number is ten digits long – including area codes, of course. Multiply that number by the number of calls each phone rep makes per day.

How much time do you think your team is spending dialing numbers during the course of a work day? Let us fill you in – regardless of the amount of time, it’s too much! There is a way to circumvent all of that time wasted and significantly increase the productivity of your call centre staff. It’s called the Lead DaFeeder Dialer! And one of its most significant functions is that it provides you with one-touch dialing.

The Lead DaFeeder Dialer is a simple web-based telemarketing software that makes call management very easy. It has greatly improved the ways in which small and medium-sized businesses manage their telemarketing, customer acquisition and political survey strategies. Rich with features, this awesome service is known for both increasing sales and improving customer satisfaction.

How does one-touch dialing provide so many benefits? In addition to the time being saved by not having to manually dial numbers, the Lead DaFeeder Dialer also allows your staff members to keep comprehensive notes about each of their clients. That way, when the lead is dialled in future, the phone agent making the call will have access to information that will help for the call to go a lot smoother.

Imagine the difference between attempting to decipher scribbles on random pieces of paper and easy-to-read notes on a computer screen. The Lead DaFeeder Dialer effectively works as on online filing system that categorizes leads using various dispositions. Being able to separate “not interested” parties from those who may have simply been busy the last time calls were made to them helps for your phone agents to adequately navigate through their most important leads.

When it comes to saving time, the Lead DaFeeder Dialer isn’t just a time-saver by way of offering one-touch dialing. It also assists your team in spending more time calling potential clients and less time annoying disinterested contacts. This great service also allows you to upload your own campaigns. For example, you can easily have your staff contact members of specific business types of your choice when you have industry-specific campaigns.

Your reps can also schedule either “public” (anyone on your team can make the call) or “private” (made only by the rep who made the previous call) callbacks. This significantly increases the potential of getting a lead on the phone, as specific times and dates can be set to meet their times of availability. If you’re running a call centre, the Lead DaFeeder Dialer can certainly help for it to perform at its best!

For more information, please don’t hesitate to call SIClytics at 1-877-374-6003 or email us at sales@SIClytics.com. Keep in mind that if you’re not completely satisfied with our services, you have the option of cancelling them within 30 days thanks to our 30-day money back guarantee!

Introducing The Lead DaFeeder Dialer!

Portrait of happy smiling customer support phone operator in headset at office

At SIClytics, we firmly believe in tracking progress and measuring performance. Of course, the fact that we offer North American business owners a fantastic call tracking service encourages us to feel this way. However, it’s our history working with business owners from a wide variety of industries that has helped us to understand just how important it is continually study the successes and failures of a company.

Why should the word “failure” not scare anyone in the business world? We believe the word should be recognized as a synonym for “opportunity”. After all, what better way is there to learn than to make mistakes? Our call tracking service enables business owners to figure out where there may be opportunities to learn from certain mistakes. Investing your money into solid lead-building ventures is a huge advantage to utilizing our call tracking services.

We’re also quite proud of our Lead DaFeeder Dialer. It is especially beneficial for businesses that employ numerous representatives to work their phones. Instead of having them manually dial their customers (an archaic practice, by today’s standards), the Lead DaFeeder Dialer automatically contacts leads with the simple click of a button. This cloud-hosted service creates, assigns and distributes leads to your team, making your call centre much more efficient.

How can the Lead DaFeeder Dialer make your company more efficient? Firstly, it doesn’t just save your phone agents a lot of dialing time, it also serves as an online filing system. Each lead is saved as its own specific file that can have notes attached to it, making future calls to each lead made a lot more professional. Leads can be placed into categories so that your employees have better understandings of the business types they’re calling. Specific notes help for each of your reps to better manage each call.

That way, when a lead pops up on your agent’s screen, he or she will quickly receive any pertinent information that was received the last time the lead was called. This transitions the entire concept of cold calling into “warmer” interactions. “The last time we spoke to you, you mentioned that you were considering our services. Did you have any further questions about them that I could answer?” That’s an example of how your reps can begin future calls thanks to the information found in the Lead DaFeeder Dialer.

How have SIClytics customers taken to the Lead DaFeeder Dialer? Clients who have already taken advantage of this great service have been extremely pleased with its production-boosting results. The click-of-a-button dialing automatically increases the number of calls that call centre reps are able to make with each shift. Accurate client notes made available to staff members on-screen puts companies in much better positions to transition leads into buying customers.

Similar to our call tracking services, the Lead DaFeeder Dialer gives you the opportunity to track the success of each of your phone reps. It also helps you to properly categorize all of your leads so that you are spending more time connecting with curious prospects rather than calling disinterested individuals. The Lead DaFeeder Dialer has been widely heralded for its ability to both increase sales and customer satisfaction!

SIClytics is very proud to offer this great service as part of its long list of products and services. We imagine that you may have some questions about it. And we’d be only too happy to answer them for you. Please don’t hesitate to give us call! We can be reached at 1-877-374-6003.