With Halloween coming up in a few short days, the idea of “treats” is on the minds of many. And while you may have already decorated your office space with Halloween-themed decor and offered candies and chocolates to your employees, there is another type of “treat” that would benefit your business a lot better. It’s the way you treat your employees all year round that makes for a happy and productive staff!
So, as Halloween approaches, we figured it would be a good idea to remind you of the various ways that you can treat your employees to ensure your company’s ongoing success.
Here are three:
1. Show genuine concern for their professional and personal needs. It should never be lost on you that your employees are human beings. That means that they have feelings. It also means that they have both professional and personal issues that may require some assistance in handling. Now, it’s not your job to be a therapist. But a concerned and engaged business owner can do quite a lot to ensure that his/her employees are performing well on the job.
On Chron.com, Rick Suttle stresses the need for employers to take time to listen to their employees regarding their concerns. “Discuss various issues with each employee individually, such as conflicts they may have with you or other employees,” he advises, “Rectify conflicts right away by coming up with viable solutions. Use a mediator or arbitrator, if necessary, to handle conflicts out of your control.”
2. Regularly express your appreciation and gratitude. Reiterating the point that your employees are people, it’s important to never forget that they deserve credit for their accomplishments. Publicly acknowledging jobs well done is an excellent way to motivate, not just the high-performing employees, but their co-workers who will be encouraged to achieve the same accolades.
“A whole person does the job, not just half,” says Wendy Lea on Inc.com, “When you see your employees as whole people, they feel appreciated and supported. They’re filled with more potential motivation to excel rather than just doing the basics of what’s expected. Personal experiences lend perspective that encourages extraordinary contribution. I’ve seen first-hand how this extra ‘head room’ helps employees perform at levels beyond what anyone thought was possible.”
3. Be an open and approachable communicator. Employees need to feel supported in their roles. It’s important that you present yourself as someone who is genuinely interested in seeing them succeed. Making yourself available for feedback sessions and showing that you are willing to answer questions at any time will put your employees’ minds at ease. It’s a lot easier to do a job when you know that help is nearby.
Suttle agrees that you should communicate with your employees regularly. “Keep them informed of the latest updates and encourage them to keep you apprised of their progress on certain projects,” he recommends, “Compliment your employees when they do something exceptional. Buffer any criticisms with positive comments, especially when doing annual performance reviews.”
At SIClytics, we are big believers in providing employees with regular feedback. We offer Live Call Monitoring services that allow you to offer feedback to your phone agents in very innovative ways. The service lets you listen in to calls live and as they happen and also enables you to whisper information to your agents without being heard by the other parties. This helps to improve both employee performance and employee morale!
For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.