2017 is almost here! But before we officially offer you our best wishes, we thought it wise to offer some suggestions about how you can truly have a happy new year. Running a call centre is no easy feat. Each and every day, you have many responsibilities that involve motivating your team of phone agents to boost sales and elevate customer satisfaction. But, you also have to work to ensure that your company is making the most out of its advertising dollars.
Is there a way you can improve upon all of that in the new year? Here are three steps to bettering your business in 2017:
1. Focus more strongly on ROI. Making the most out of your advertising dollars means having a strong handle on which of your marketing methods are driving the most calls to your centre. Is it your billboards? Your flyers? Your radio spots? Your magazine ads? Your website banners? Your social media interactions? Your television commercials? If you’re investing in any or all of the above mentioned methods, you may not be sure which is the most successful.
At SIClytics, we offer Call Reports & Analytics that come complete with depth graphs, charting and reports of your incoming calls. With our services, you’ll be able to determine which of your advertising methods are bringing in the most business to your company. That way, you can focus your energies (and marketing budgets) on the advertising avenues that are the most successful. This will improve your returns on your investments.
2. Provide better feedback to your phone agents. No call centre can be successful without a manager who is regularly providing his/her team members with feedback. This is because call centres are working environments that require high energy and regular sources of motivation. A happy staff is a productive staff. So providing positive reinforcements will go a long way in helping to generate sales.
Of course, providing helpful tips and advice is also necessary so that your team members learn from their mistakes and regularly improve upon their performances. SIClytics’ Live Call Monitoring services provide you with the tools to be an expert feedback giver. With them, you can instantly listen in to calls live and as they happen. You may also whisper information to your agents without the other parties hearing, or even barge in on the calls to take them over when absolutely necessary.
3. Take advantage of modern technology. Gone are the days when phone agents needed to manually dial the phone numbers of their leads. Also gone are the days when phone agents needed to write down information on pieces of paper in hopes of keeping neat and accurate files for their clients. Today, web-based technology allows for click-of-a-button dialing and the ability to maintain client files online.
SIClytic’s Lead DaFeeder doesn’t just allow your team members to easily dial their leads, but it also allows them to keep accurate notes within files for each of their clients. As well, the campaigns loaded into the system – by you – help for your phone agents to focus on particular industries in specific locations at the right times of the day. Calling a restaurant during the busy lunch hour, for example, can be avoided by having such leads placed into campaigns that are loaded for contact during later hours.
All of the above mentioned services are available to you in order to help make 2017 your most successful year yet! For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.
Happy New Year!