The easier you’re able to make life for the members of your staff, the better your team will perform. It seems like a simple logic. But it’s not one that is implemented as often as you may think. As a result, some call centre managers experience the frustration of having teams that aren’t performing to the best of their abilities. Such call centre managers, by the way, are often the ones that have their phone agents performing manual dials to make their calls.
By today’s standards, that is an archaic practice. There are many reasons why your phone agents shouldn’t be manually dialing phone numbers that they’re reading off sheets of paper. The first, and perhaps most obvious, is the time that it takes to punch in each and every digit. Consider the fact that each Canadian phone number is ten digits long – including area codes, of course. Multiply that number by the number of calls each phone rep makes per day.
How much time do you think your team is spending dialing numbers during the course of a work day? Let us fill you in – regardless of the amount of time, it’s too much! There is a way to circumvent all of that time wasted and significantly increase the productivity of your call centre staff. It’s called the Lead DaFeeder Dialer! And one of its most significant functions is that it provides you with one-touch dialing.
The Lead DaFeeder Dialer is a simple web-based telemarketing software that makes call management very easy. It has greatly improved the ways in which small and medium-sized businesses manage their telemarketing, customer acquisition and political survey strategies. Rich with features, this awesome service is known for both increasing sales and improving customer satisfaction.
How does one-touch dialing provide so many benefits? In addition to the time being saved by not having to manually dial numbers, the Lead DaFeeder Dialer also allows your staff members to keep comprehensive notes about each of their clients. That way, when the lead is dialled in future, the phone agent making the call will have access to information that will help for the call to go a lot smoother.
Imagine the difference between attempting to decipher scribbles on random pieces of paper and easy-to-read notes on a computer screen. The Lead DaFeeder Dialer effectively works as on online filing system that categorizes leads using various dispositions. Being able to separate “not interested” parties from those who may have simply been busy the last time calls were made to them helps for your phone agents to adequately navigate through their most important leads.
When it comes to saving time, the Lead DaFeeder Dialer isn’t just a time-saver by way of offering one-touch dialing. It also assists your team in spending more time calling potential clients and less time annoying disinterested contacts. This great service also allows you to upload your own campaigns. For example, you can easily have your staff contact members of specific business types of your choice when you have industry-specific campaigns.
Your reps can also schedule either “public” (anyone on your team can make the call) or “private” (made only by the rep who made the previous call) callbacks. This significantly increases the potential of getting a lead on the phone, as specific times and dates can be set to meet their times of availability. If you’re running a call centre, the Lead DaFeeder Dialer can certainly help for it to perform at its best!
For more information, please don’t hesitate to call SIClytics at 1-877-374-6003 or email us at sales@SIClytics.com. Keep in mind that if you’re not completely satisfied with our services, you have the option of cancelling them within 30 days thanks to our 30-day money back guarantee!