Just how important is it to be accessible to your customers? Well, to answer that question, you may want to ask yourself how important it is to you to immediately get in touch with people you need to speak to. It’s a pretty big deal, isn’t it? Especially in today’s world where people are so used to getting what they want when they want it (see: Googling information over going to the library for a book), being accessible is a huge plus.
You see, your customers need to live with a confidence that you can be depended on. It’s important that they can have their questions answered quickly and their problems resolved without the need for added stress. And although there will likely always be a need for answering services that allow callers to leave voicemails, you’ll want to put in your best efforts to resolve customer queries at the first points of contact.
How can accessibility define the customer experience? “I never have to wait to speak to anyone when I call (your business name here)!” Exclamations like these are what you truly want for your business to inspire. Customers place a lot of value on being able to speak to live representatives every time they call companies they do business with. And many of them want to ensure that they speak to live representatives even when they don’t choose the telephone as their mode of communication.
We’re talking about “live chat” features which are becoming more and more prominent on various company websites. Naturally, SIClytics has a “live chat” feature of its own. To get in touch with one of our live representatives during business hours, simply click on the green icon in the lower right corner of our website. You’ll notice an indication that we are “online” when someone is available to speak with you.
After clicking on the icon, you will receive the following message: “We are live and ready to chat with you now. Say something to start a live chat.” Simply type in your message, press enter and you will immediately be on your way to receiving the customer service you request. Live chat features have revolutionized the way that people receive customer service. There once was a time when customers would only be able to get help face-to-face, over the phone and through the mail!
But what is the preferred method of receiving customer service today? Countless studies have shown that people prefer speaking with live human beings to get the customer service they covet. Whether it’s over the phone or through a live chat, immediate customer service is the most pleasing. However, research tends to find that getting a live human voice on the phone is most appreciated.
What happens when it is outside of business hours and no live representatives are available? It’s of extreme importance that you implement a sound phone call returning policy. At SIClytics, our services include Missed Call Notifications which help our customers to never miss out on opportunities to follow up on missed calls. That way, even when people have to leave messages for you, they are not made to feel that you aren’t easily accessible!
For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.