It’s a very interesting time of year. Autumn is officially here and the fourth quarter begins in under a week. For most business owners across Canada, much is being done to entice customers to make purchases from them. Especially with the upcoming holiday season, there is an expectation that business is about to pick up. It’s important to note, however, that no business owner should simply assume that a sales boost is coming.
Efforts must be placed on making the public aware of the special deals, discounts and events taking place at any business. And while there is a wide variety of advertising avenues that entrepreneurs can take, there is a very important step that should never be overlooked when it comes to bettering a business. And that would be to ensure that your employees are happy. A happy staff, as is often said, is a productive staff!
“Your employees’ morale may need a boost,” states Marcus Erb on Entrepreneur.com, “After all, low morale can lead to poor cooperation, low productivity and increased turnover — and ultimately hinder a business from reaching its goals. Since employee morale can quickly build or break a company’s success, effective leaders often keep a close eye on it and enlist simple and creative approaches to strengthen it.”
Why is it so important to make your employees happy? Well, they are human, after all. And when people are in good moods, they simply perform their daily duties better. Most workers take great pride in the jobs they do. So, as a business owner or manager, when you acknowledge the jobs well done of your staff members, it can go a long way in securing their hard work and dedication for the long term.
What else can you do to ensure that your staff is kept happy? Take a genuine interest in their personal lives. No one is saying that you need to become best buds with everyone who works for you. In fact, it’s probably something we’d advise against. However, there is no harm in getting to know your team members so that you can acknowledge the things in their lives that are important to them.
This will mean a lot to them. Sometimes, it’s the little things that have the biggest impacts. On Forbes.com, Cheryl Conner provides some ideal examples. “Recognize every single employee’s birthday,” she advises, “Send gifts for new babies and weddings. Be involved in employees’ lives to let them feel loved and valued not only as employees, but also as family members and as human beings.”
How important is providing employee feedback? In case it isn’t obvious by now, it’s incredibly important to impart feedback on to your employees. Believe it or not, your negative feedback (read: constructive criticism) can have as much of a positive impact as your positive feedback. It all depends on how you provide it. If you let your team members know how much they mean to the team and that you wish only for them to succeed, you’ll be doing a lot to boost their moods.
Not to mention, you’ll be elevating their overall performances. At SIClytics, we offer Live Call Monitoring services that allow you to provide feedback in ways that were once unheard of. With them, you can instantly listen in to calls live and as they happen. As well, you may whisper information to your phone agents to help them along in their calls without being heard by the other parties. This helps to improve employee performance while boosting their confidence!
For more information, please don’t hesitate to call us at 1-877-374-6003 or email us at sales@SIClytics.com.